Shipping & Returns

Updated 18 October 2026. Our collection is currently available to browse; online checkout is not yet open.

Shipping from Fuzhou

We source pieces after an order is placed, then inspect and pack them in Fuzhou, China. Items are not held as ready-to-dispatch stock. Preparation time is separate from international transit time.

Our planned delivery destinations are the United States, United Kingdom, Germany and France, with standard shipping at no additional charge. Carrier availability, preparation and transit estimates will be published before checkout opens. We cannot currently promise a delivery date.

Tracking and delivery questions

After dispatch, we send a shipment email with the tracking number when available. Contact us if a parcel is delayed, missing or arrives damaged. We will investigate with the carrier.

Import charges

Destination-specific tax and customs arrangements are being finalised. Free shipping does not mean all taxes are included. Applicable charges and who pays them will be disclosed before an order can be placed.

Returns and cancellations

You may notify us of a change-of-mind return within 14 calendar days after delivery, then send the item back within 14 days of notifying us. Email your order number and the items you wish to return. A clear statement of cancellation is sufficient; a reason is optional. Contacting us for routing instructions does not delay or restrict your cancellation right.

Change-of-mind return postage is paid by the buyer. Returns are sent to China; international postage may be significant. We will provide return instructions and the return address. Please keep proof of postage and pack the item securely. You may inspect an item as you would in a shop; any lawful deduction for handling beyond what is necessary will be explained.

For faulty, damaged, incorrect or misdescribed items, contact us so we can arrange an appropriate remedy and cover necessary return postage. Photos can help us investigate but do not replace your statutory rights.

Refunds

Approved refunds go to the original payment method. For statutory cancellation, we refund within 14 days of notice, but may withhold the refund until we receive the goods or evidence of return, whichever comes first. Standard outbound delivery charges are refunded where required; optional express upgrades are excluded. Payment-provider processing may affect when funds appear.

Please contact us promptly to cancel before dispatch. Standard items sourced after ordering are not treated as personalised goods. These terms do not limit mandatory consumer rights.

Questions? Email 710821246@qq.com. VILTIRA is operated by Chen Jiaming in Fuzhou, Fujian, China.